System Availability and Support

Our goal is to achieve Service Availability of 99.9% per month.  

Service Availability is defined as the percentage of a particular month (based on twenty-four (24) hour days for the number of days in the subject month) that the Subscription Service and was operating as intended in all material respects, excluding downtime caused by: (i) scheduled maintenance downtime; (ii) a Force Majeure Event; (iii) any DNS or domain registry issues outside the direct control of SmarterD, including DNS and registry propagation issues and expiration; (iv) your or your authorized users’ negligence, willful misconduct, or use of the Subscription Service in breach of your Agreement; and (v) outages elsewhere on the Internet that hinder access to your account.  We are not responsible for browser, DNS, or other caching that may make your account appear inaccessible when others can still access it.  We can manage only those areas of the Internet considered under the control of SmarterD, namely, our and our hosting providers’ servers’ links to the Internet, our and their routers, and our and their servers themselves.

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Technical Support

Phone support is available from 9:00 AM to 6:00 PM Eastern Standard Time Monday through Friday, excluding US national holidays.  We accept support questions twenty-four (24) hours per day, seven (7) days per week at support@smarterd.com.  Responses to support questions submitted via e-mail are provided during phone support hours only.  We attempt to respond to support questions within one (1) business day, although we do not promise or guarantee any specific response time.

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