SmartService™

Intelligent IT Services Made Simple

Turn IT operations into a performance engine with AI-driven insights to streamline ITSM, resolve issues faster, and elevate user satisfaction—all through connected, intelligent service delivery.
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SmartAsset provides a unified view of exactly what’s in your environment, from users and devices to systems and software. It connects the dots across all of your information to give you accurate insights and an always-current view.

No more blind spots.
No more manual tracking.

Connect the dots across people, processes, and technology—so every issue leads to insight, not just a ticket.

No more confusion.
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No more delays.
‍
No more lost opportunities.
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Just intelligent, connected service delivery that gets smarter with every interaction.

Intelligent Incident Response
Delight end users with a seamless, intuitive service experience powered by automation and AI.
Enable 24/7 support through intelligent self-service options
Respond faster with automated ticketing triage and routing
Improve user satisfaction with consistent, high-quality interactions
Optimize IT Operations
Run leaner, smarter IT by automating workflows and prioritizing what matters most.
Automate service requests and routine tasks to reduce overhead
Prioritize incidents by risk level and accelerate high-impact resolutions
Identify and prevent issues before they disrupt service
Work Smarter, Together
Empower your teams with collaboration, visibility and data-driven insight.
Access complete, real-time visibility into your asset landscape
Monitor service trends and performance to drive continuous improvement
Align service delivery with business goals in real-time

Intelligent Incident Response

Delight end users with a seamless, intuitive service experience powered by automation and AI.
Enable 24/7 support through intelligent self-service options
Respond faster with automated ticketing triage and routing
Improve user satisfaction with consistent, high-quality interactions

Optimize IT Operations

Run leaner, smarter IT by automating workflows and prioritizing what matters most.

Automate service requests and routine tasks to reduce overhead
Prioritize incidents by risk level and accelerate high-impact resolutions
Identify and prevent issues before they disrupt service

Work Smarter, Together

Empower your teams with collaboration, visibility and data-driven insight.
Access complete, real-time visibility into your asset landscape
Monitor service trends and performance to drive continuous improvement
Align service delivery with business goals in real-time

Smarter IT Begins With SmartService

ITSM, Evolved

Convenient Self-Service Portal
End user portal access to open tickets, view status, search knowledge articles, and maintain a searchable knowledge base—reducing support volume and increasing satisfaction.
Service & Incident Management
Log, categorize, and remediate service requests and incidents from intake to resolution with full lifecycle visibility, audit trails, and SLA tracking.
AI & ML Driven Intelligence
Automate incident categorization and ticket routing while detecting service patterns to flag potential problems before they escalate.  
Problem Management & Root Cause Analysis
Analyze incident patterns, identify root causes, drive faster resolution, and flag potential problems before they happen.  

Dashboards & Performance Monitoring
Visualize and monitor service request and incident volume, response times, backlog, and team workload in real-time to enable smarter operational decisions.
Native & SmartModule Integrations
Connect your existing ITSM platform with SmartAsset, SmartRisk, and SmartStrategy to enrich incident context, prioritize by risk, and align service with business goals.

How It Works

One Platform.
Endless Opportunities.

SmarterD’s modular platform is built to work together seamlessly. Each product module unlocks a key part of the bigger picture, from asset visibility to risk, service, and strategy. Start with what you need, and scale as you grow.
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The Foundation

SmartAsset ensures every decision starts with the truth

Eliminate siloed asset visibility & centralize management efforts to surface risks and boost performance.
More About SmartAsset™

The Command Center

SmartRisk manages risk & ensures continuous compliance

Surface risks fast, prioritize and act quickly, and manage continuous compliance with SmartRisk.
More About SmartRisk™

The Complete Picture

SmartStrategy unites risk, compliance efforts and strategic objectives

Manage compliance gaps, risk programs, vendor risk, and contracts—all contextually linked in one unified platform.
More About SmartStrategy™

The Intelligent Frontline

SmartService revolutionizes IT Services with Insights

Break down silos with a single, intelligent view of assets, risk, compliance efforts and strategic objectives—seeing in minutes what used to take days or weeks.
More About SmartService™

Testimonials

Teams Love SmarterD

“Before SmarterD, everything lived in spreadsheets…

… our assets, risk tracking, compliance workflows. It was chaos. We were constantly chasing down the latest version, second-guessing our numbers, and wasting hours stitching together reports. SmarterD gave us one place to see it all.

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Maya Chen
VP of Sales, RevPilot
“Before SmarterD, everything lived in spreadsheets…

… our assets, risk tracking, compliance workflows. It was chaos. We were constantly chasing down the latest version, second-guessing our numbers, and wasting hours stitching together reports. SmarterD gave us one place to see it all.

B2B SaaS software Webflow template avatar1
Maya Chen
VP of Sales, RevPilot
“Before SmarterD, everything lived in spreadsheets…

… our assets, risk tracking, compliance workflows. It was chaos. We were constantly chasing down the latest version, second-guessing our numbers, and wasting hours stitching together reports. SmarterD gave us one place to see it all.

B2B SaaS software Webflow template avatar1
Maya Chen
VP of Sales, RevPilot
“Before SmarterD, everything lived in spreadsheets…

… our assets, risk tracking, compliance workflows. It was chaos. We were constantly chasing down the latest version, second-guessing our numbers, and wasting hours stitching together reports. SmarterD gave us one place to see it all.

B2B SaaS software Webflow template avatar1
Maya Chen
VP of Sales, RevPilot
“Before SmarterD, everything lived in spreadsheets…

… our assets, risk tracking, compliance workflows. It was chaos. We were constantly chasing down the latest version, second-guessing our numbers, and wasting hours stitching together reports. SmarterD gave us one place to see it all.

B2B SaaS software Webflow template avatar1
Maya Chen
VP of Sales, RevPilot
It’s the ITSM platform I wish we had years ago.

"We were spending too much time firefighting service requests. With SmartService our IT team finally runs like a true service organization. Incidents are resolved faster, the team collaborates better, and the insights we get are incredibly actionable. It’s the ITSM platform I wish we had years ago."

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IT Service Operations Lead
Logistics Company
We’ve eliminated bottlenecks and guesswork.

"We’ve eliminated bottlenecks and guesswork. Now our service delivery is proactive and aligned with risk and strategic priorities.”

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Head of IT Operations
National Retail Brand

What You’re Probably Wondering

Frequently Asked Questions

How does SmartService™ help me stay ahead of incidents?

Our proactive problem ML tool analyzes incident patterns across your data landscape, identifying potential problems before they impact users. This results in higher ROI, a better user experience, and improved uptime.

Can I purchase SmartService™ on its own?

Yes, SmartService™ can be implemented independently of our other modules or in addition to any of the other Smart™  modules.

What benefit do I get from layering SmartService™ on top of an existing ITSM?

When SmartService™ ingests incident data from an existing ITSM source, it links that data back to the assets impacted to provide a more complete view of risk and business impact. It also seamlessly and autonomously categorizes incidents, offering recommendations to help get to RCA faster.

How does SmartService™ work?

SmartService™ typically serves as an organization’s primary ITSM platform of choice. It can also function as an intelligence component of an existing ITSM system, offering real-time AI insights.

Smarter Decisions Start With SmarterD

SmarterD is for IT & Security Teams Who Need Answers, Not Noise

Break down silos with a single, intelligent view of assets, risk, compliance efforts and strategic objectives—seeing in minutes what used to take days or weeks.
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